We try our best to get things right first time but realise that we do fall short occasionally. We promise to make our response within 7 working days from when we receive your written complaint.


This might be by telephone call, but if we can’t speak to you, we’ll contact you in writing. Sometimes it may take us longer to sort everything out, but we’ll always work with you to resolve your complaint within 30 working days.


If there’s ever a delay, we’ll let you know why, when it’ll be resolved and when we’ll contact you again.


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