Covid-19 Update

25 March 2020

Keeping our customers and staff safe and well is our most important task. To help us to do this during the Coronavirus pandemic we are following the advice of the UK Government. In line with this advice, we have closed our head office and all regional offices and all our staff who can do so are working from home.


As a water company providing essential services to the Ministry of Defence, all our staff have key worker status, so we will continue to provide high-quality services to Ministry of Defence sites, its tenants and Service Family Accommodation. The vast majority of our Site Technicians are still working as normal, albeit using social distancing and enhanced hygiene procedures.


It may be the case that as this situation continues we may have to attend to essential works only, in which case we will update this web page with the necessary information. In the meantime, if you have any queries please contact us at

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