UPDATE at 1400 on 01/12/23

AWS strives to provide high standards of water quality and is proactively seeking to restore the supply of water to site. We have continued to work through our planned interventions which has resulted in a positive outcome for the latest water sampling results. These results have been confirmed by an independent accredited laboratory as meeting the required standards and the regulator has been consulted. Although the Do Not Drink remains in place, the restrictions have been reduced and the water supplied can now be used for bathing and laundry activities, in addition to the flushing of toilets.

We will be continuing with our activities and the ongoing schedule of water sampling, The current Do Not Drink restrictions will remain in place until both AWS, and our regulator, are confident that the water quality meets the required standards. The water sampling results will inform our decisions, in consultation with the regulator, although exact timescales for removal of restrictions cannot be confirmed at this time. Please rest assured that we are doing everything we can to remove remaining restrictions as soon as practicably possible.

The bottled water station has moved, please note the new location is the car park next to the Sports Hall (W3W taster.defeated.toothpick)

There continues to be two showering and laundry facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter).

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 1200 on 29/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS, and our regulator, are confident that the water quality meets the required standards.

We are continuing to implement our schedule of planned interventions. We are currently awaiting the latest water sampling results. These results will enable informed decisions to be made in consultation with the regulator, although exact timescales for removal of restrictions cannot be confirmed at this time.

The bottled water station has moved, please note the new location is the car park next to the Sports Hall (W3W taster.defeated.toothpick)

There continues to be two showering and laundry facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter).

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 1200 on 27/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS, and our regulator, are confident that the water quality meets the required standards.

We are continuing to implement our schedule of planned interventions. This commenced with an enhanced flushing regime across the full site which was successfully completed last week. Last Thursday and Friday our accredited suppliers were able to collect affective water samples across the network. These water sampling results will enable informed decisions to be made and consultation with the regulator will commence thereafter. Although exact timescales for removal of restrictions cannot be confirmed, the results from water samples taken last week are expected to be available towards the weekend.

The bottled water station has moved, please note the new location is the car park next to the Sports Hall (W3W taster.defeated.toothpick)

There continues to be two showering and laundry facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter).

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 1000 on 23/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS, and our regulator, are confident that the water quality meets the required standards.

An enhanced flushing regime across the full site has now been completed. As a result of the enhanced flushing regime, customers may notice discolouration. This is completely normal and should clear quite quickly so there is no reason to be concerned.

The bottled water station has moved, please note the new location is the car park next to the Sports Hall (W3W taster.defeated.toothpick).

There continues to be two showering and laundry facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter).

The proactive interventions undertaken across the network have been effective and positive progress is being made. We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. All decisions will be driven by data from water sampling results and consultation with the regulator, so exact timescales are not known. Please be reassured that we are doing what we can to enable the removal of current restrictions.  We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 1300 on 21/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS, and our regulator, are confident that the water quality meets the required standards.

An enhanced flushing regime across the full site has now commenced and is likely to last for a few days. It is important to restrain from undertaking arbitrary flushing activities and wait until contacted so that flushing can be managed, co-ordinated and controlled. As a result of the enhanced flushing regime, customers may notice discolouration. This is completely normal and will clear therefore there is no reason to be concerned.

There are now two showering/bathing facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter).

The proactive interventions undertaken across the network have been effective and positive progress is being made. We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. All decisions will be driven by data from water sampling results and consultation with the regulator, so exact timescales are not known. Please be reassured that we are doing what we can to enable the removal of current restrictions.  We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 16:00 on 20/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS, and our regulator, are confident that the water quality meets the required standards.

Our technicians and support partners continue to work around the clock towards the next stage of supply re-instatement, and to implement an alternative supply solution. Positive interventions have been completed over the weekend, including cleaning, filling and sampling of water storage tanks and the implementation of a second shower facility on site. There are now two showering/bathing facilities located at Building 503 (W3W stuns.munched.ringers) and in the gravel car park next to building 184 (W3W twitches.informs.smelter). We are continuing to take water samples on a frequent basis to monitor the quality of water being supplied on site which will be critical data to inform when restrictions can begin to be removed. An enhanced flushing regime is due to commence imminently and is likely to last for the next few days.  Please do not undertake arbitrary flushing activities but wait until contacted so that flushing can be managed, co-ordinated and controlled.

The proactive interventions undertaken across the network have been effective and positive progress is being made. We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. All decisions will be driven by data, therefore exact timescales are not known. Please be reassured that we are doing what we can to enable to removal of restrictions currently in place.  We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 14:00 on 17/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS is confident that the water quality meets the highest standards we expect to deliver.

Our technicians and support partners continue to work around the clock towards the next stage of supply re-instatement, and to implement an alternative supply solution. Work is focused on re-establishing the supply capacity and resilience of supply to all residents, to ensure the provision for sanitary flushing to all properties. Working with site and alongside the site Welfare Officer, an interim laundry and showering facilities has been delivered and is being supported.

We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 13:00 on 13/11/23

AWS strives to provide high standards of water quality. AWS is proactively seeking to restore the supply, but unfortunately, the Do Not Drink remains in place, and customers should only use the water for the purposes of flushing toilets. These restrictions will remain in place until AWS is confident that the water quality meets the highest standards we expect to deliver.

Our technicians and support partners continue to work around the clock towards the next stage of supply re-instatement, and to implement an alternative supply solution. Work is focused on re-establishing the supply capacity and resilience of supply to all residents, to ensure the provision for sanitary flushing to all properties. Working with site and alongside the site Welfare Officer, an interim laundry and showering facilities has been delivered and is being supported.

We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 15:00 on 10/11/23

Our AWS engineers and support partners continue to supply alternative water into the network.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water. The manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

The onsite bathing and laundry facilities within building 503 remain available to residents. The What3Words for this location is STUNS.MUNCHED.RINGERS. Whilst bathing is now possible within building 503 facilities only, the Do Not Drink remains in place site wide, including this building. Usage and timings of the facilities in building 503 are to be published directly by site, so please contact the Site Welfare Officer for further details.

Whilst work is continuing onsite to re-instate the water supply, AWS remains unable to set time frames around this full re-instatement.

We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 14:00 hrs on 09/11/23

Our AWS engineers and support partners continue to supply alternative water into the network.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets.

As mentioned in the previous update we have been working towards a desired outcome where bathing will be possible for residents through a temporary onsite facility. This has now been achieved. The facilities are on site within building 503. The What3Words for this location is STUNS.MUNCHED.RINGERS. Whilst bathing is now possible within building 503 facilities only, the Do Not Drink remains in place site wide, including this building. Usage and timings of the facilities in building 503 are to be published directly by site, so please contact the Site Welfare Officer for further details.

Whilst work is continuing on site to re-instate the water supply, AWS remains unable to set time frames around this full re-instatement. On this note we are hopeful to provide a further update prior to the weekend.

We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 17:00pm on 08/11/23

Our AWS engineers and support partners continue to supply alternative water into the network.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets.

We are currently working towards a desired outcome where bathing will be possible for residents through a temporary onsite facility. Work to support this next step has begun.  We aim to conclude this work tomorrow (Thursday). We will advise when this has been achieved. Whilst bathing will become possible within these facilities, the Do Not Drink will remain in place.

Although work continues on site to re-instate the water supply, AWS are unable to set time frames around this full re-instatement. On this note we are hopeful to provide a further update prior to the weekend.

Site has advised for any customers who would benefit from a hotel provision, please contact Pinnacle Housing on 0800 031 8628 and they will be happy to discuss this further.

We continue to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 14:00 on 07/11/23

Our AWS engineers and support partners continue to supply alternative water into the network.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets. Our next desired outcome will be to provide affected residents with a supply to support bathing. We will advise when this has been achieved. We are hoping that this will be in the next 24-72 hours.

Site has advised for any customers who would benefit from a hotel provision, please contact Pinnacle Housing on 0800 031 8628 and they will be happy to discuss this further.

We would like to take this opportunity to re-iterate our sincere apologies on how this supply interruption continues to affect you as our valued customers. We are very appreciative of your on-going understanding and patience.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

If you experience no water from your cold-water supply, please call through to the helpdesk number below which is available 24 hours a day, 7 days a week.

If you require assistance with water issues, please contact us on 0845 129 2293.

UPDATE at 17:30pm on 06/11/23

Our AWS engineers and support partners continue to supply alternative water into the network whilst we continue our investigations.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets. It is likely that this will remain in place for a further 24 hours, but we will advise of any changes.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

If you experience no water from your cold-water supply, please call through to the helpdesk number below which is available 24 hours a day, 7 days a week.

We are extremely sorry for the ongoing inconvenience caused and we are doing what we can to improve the situation as quickly as possible. Thank you for your continued patience and support.

If you require assistance, please contact us on 0845 129 2293.

UPDATE at 10:00am on 06/11/23

Our AWS engineers and support partners continue to supply alternative water into the network. As highlighted previously, customers may notice minor discolouration or low pressure in the water. This is to be expected and we recommend that customers run their cold water tap until clear.

Our guidance remains in place, that customers should only use the water for the purposes of flushing toilets. It is likely that this will remain in place for the next 24 hours, but we will advise of any changes.

Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

We are aware that there have been some water supply issues overnight. To support this, we have increased our alternative supply for all known impacted areas. If you experience no water from your cold-water supply, please call through to the helpdesk number below.

We are very sorry for the ongoing inconvenience caused and are doing what we can to improve the situation as quickly as possible. Thank you for your continued patience and support.

If you require assistance, please contact us on 0845 129 2293.

UPDATE at 13:30pm on 05/11/23

Our AWS engineers and support partners have now commenced the introduction of alternative water into the network. Please remember that customers may notice minor discolouration or low water pressure at times. This is completely normal. Our guidance is for customers to run your cold water tap until clear.

Our guidance remains that customers should only use the water for the purposes of flushing toilets. It is likely that this will remain in place for the next 24 hours, but we will advise of any changes. Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

We are very sorry for the inconvenience caused and are doing what we can to improve the situation as quick as we can. Thank you for your continued patience and support.

If you require assistance, please contact us on 0845 129 2293.

UPDATE at 08:30am on 05/11/2023

Our AWS engineers and support partners have worked through the night and completed modifications to the network as planned. This will enable the introduction of alternative water into the network throughout the day.

As the alternative supply of water begins to fill up the network, customers may notice minor discolouration or low water pressure at times. This is completely normal. Our guidance is for customers to run your cold water tap until clear.

At this stage, our guidance remains that customers should only use the water for the purposes of flushing toilets. Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking the bottled water.

Once our investigations are complete and we are satisfied that there is no further need for this precautionary measure, we will contact you to advise that you can use your water as normal.

We’re really sorry for the inconvenience caused and appreciate your ongoing patience and support. We will update this page when further information is available.

UPDATE at 19:00pm on 04/11/2023

As we continue our investigations, we have now taken the extra precaution of isolating the incoming supply to the site. Whilst there will be limited water remaining in the network, the guidance is that customers should only use the water for the purposes of flushing of toilets. Our bottled water station remains open for customers, and we continue to ask that you act responsibly when taking bottled water.

AWS engineers and our support partners will be working through the night to implement modifications to the network, to enable works to commence in the morning to introduce alternative water into the network. Whilst this work is undertaken, you may experience low pressure or loss of water supply to your property.

We’re really sorry for the inconvenience caused and appreciate your ongoing patience and support. We will update this page when further information is available.

Ancala Water Services (AWS) always strives to deliver the highest standards. We take the quality of our services and products very seriously, as you would expect, and we are fully committed to our obligations and responsibilities.

Routine activity has identified the need to temporarily restrict the use of water within the Upavon area. As a precaution we are advising our customers to only use water for non-drinking purposes.

AWS is providing bottled water for consumption from a manned water station on Devon Road. The What3Words for this location is LOCAL.SUSPENDS.ARMY.

There will be AWS representation during the day, both around site and at the water station. In the event an AWS representative is not present at the water station, we ask that you act responsibly, taking two batches of water per property per day to ensure there is enough to support all impacted customers. We will be replenishing supplies through the day. If you require assistance, please contact us on 0845 129 2293.