Customer Finance Online Forms

Customer Finance Online Forms

Are you moving house and need to update your details with our Finance team or need to make a payment? If you receive your water and/or wastewater bill directly from Ancala Water Services, we have developed five customer finance online forms to make this process easy and efficient for all our customers.

We have a dedicated Finance team ready to help you as much as possible.

Forms

Please click on the associated tab below which best relates to your query or request to update your information. Complete the Finance online form with the details requested and click “Send Message” to submit. Our Finance team will then review your query and be in touch to assist.

You are moving in to a property where the water and/or waste services are supplied by Ancala Water Services.
Please complete the below and we will set up your account.
You can expect to received your welcome pack within 10 working days.

Enter the full address including post code where you are moving in to:

If your property has a water meter, please provide details

Please include the full meter reading. Enter a decimal point between the black and red numbers. Click here for example

Click or drag a file to this area to upload.

You are already an MOD Contracted Customer and you want to contact Ancala Water Services to inform us that you have moved out.
Please complete the below and we will close your account.
You can expect to received your final closing invoice within 10 working days.
If you are in credit you will be issued with a statement of account showing the value, which will notify you of the refund process.

Enter the full address including post code where you are moving out of:

Enter your forwarding address

If your property has a water meter, please provide details on your day

Please include the full meter reading. Enter a decimal point between the black and red numbers. Click here for example

Click or drag a file to this area to upload.
You are already an MOD Contracted Customer and you want to contact Ancala Water Services to make a payment to an invoice you have received.
If you would prefer to set up a Direct Debit, follow the Direct Debit link above.

Do not enter any bank account / card details below

Enter your full address including post code:

You are already an MOD Contracted Customer and you want to contact Ancala Water Services to set up a Direct Debit to pay an invoice you have received.
A Direct Debit form would have been included in your welcome pack, which you can email to billing.admin@ancalawater.com, stating your full name and address, so that we can process your instruction.
Alternatively, click here to download the forms if you have a printer.
To download Direct Debit Mandate form click here.
Customer Direct Debit Payments form click here.
Please then complete it and email it back to billing.admin@ancalawater.com, stating your full name and address, so that we can process your instruction.

If you do not have a printer, fill in the details below and we will post you a form:

Enter your full address including post code:

You want to contact Ancala Water Services about a general query, please fill in the contact form below.
If you are experiencing a service issue with your water or waste now, please call 0845 129 2293 or 01226 337 310.
If your contact is to make a payment, click the Payment link above.
If your contact is to set up a Direct Debit, click the Direct Debit link above.
If your contact is to provide your moving out details, click the Moving Out link above.
If your contact is to provide your moving in details, click the Moving In link above.

Enter your full address including post code: